Jordan's Interior Minister Mazen Al-Farayeh and Minister of State for Public Sector Development Badriyeh Al-Balbeisi reviewed an assessment of the institutional culture at the Ministry of Interior on Monday. This full review is part of the second phase of the Institutional Culture Assessment Project in the public sector, noting a continuous commitment to governmental reform. The meeting, held at the Ministry of Interior, was attended by the ministry’s Secretary-General, Khaled Abu Hamour, and directors of its departments, showing the collaborative nature of the initiative. During the session, Minister Al-Farayeh showed the need to strengthen and develop institutional culture across the public sector, describing it as a key component of public sector modernization. He stressed the importance of continuing these efforts to modernize the public sector in line with the Royal vision for national progress and efficiency. Minister Al-Balbeisi noted that a key outcome of the second executive program is making the citizen the central focus of government operations and service delivery. She further stressed that the methodology employed in this assessment does not seek to rank government institutions according to their performance, but rather to foster improvement.
Project Details and Scope
The assessment project’s methodology aims to identify the current institutional situation and subsequently develop full improvement plans, according to Minister of State for Public Sector Development Badriyeh Al-Balbeisi. This structured approach is designed to provide a clear understanding of existing practices and to chart a precise course for future enhancements within various government bodies. The project delves into the operational nuances of each institution, seeking to understand the underlying cultural dynamics that influence performance and public interaction.
The Institutional Culture Assessment Project has been structured in distinct phases to ensure thorough coverage and systematic evaluation. The initial phase encompassed an evaluation of 28 distinct government institutions, providing a foundational understanding of the sector's cultural landscape. Following this extensive initial review, the second phase of the project is now set to target an additional 24 government institutions, significantly expanding the scope of the review across the public sector. This phased expansion allows for a broader and more detailed examination of institutional cultures across diverse governmental entities. Each individual assessment process for a given institution is meticulously conducted over a two-day period, allowing for a focused and consistent approach to data collection and analysis. This structured timeline ensures thoroughness while maintaining efficiency in the evaluation process, providing a strong framework for identifying areas of strength and areas requiring development.
Vision and Objectives
Interior Minister Mazen Al-Farayeh emphasized the ongoing importance of modernizing the public sector, aligning these efforts with the Royal vision for national development. Al-Farayeh stated that institutional culture represents a key element within the broader public sector modernization initiative, acting as a foundational pillar for effective governance. This focus on institutional culture forms one of the integral components of the second Executive Program of the Public Sector Modernization Roadmap. The program aims to ensure that the foundational values and practices within government institutions evolve to meet contemporary demands and citizen expectations. The minister showed that a strong institutional culture is essential for effective governance and improved service delivery to citizens, directly impacting the quality of public services. These efforts are part of a wider strategy to enhance efficiency and transparency across various governmental bodies in Jordan, contributing to a more responsive and effective public administration.
Expert Commentary and Implementation
The ongoing review of institutional culture is an integral part of the second phase of the Institutional Culture Assessment Project within Jordan's public sector, building upon the insights gained from the initial phase. This significant initiative is being implemented jointly by the Public Service and Administration Authority in cooperation with the Public Sector Modernization Program Management and Implementation Unit. Through this collaborative effort, the project aims to systematically evaluate the cultural aspects of government bodies, ensuring a full and coordinated approach to reform.
The assessment process is designed to identify specific deficiencies and challenges within the institutional frameworks, moving beyond surface-level observations to address root causes. Officials anticipate that the findings from these assessments will pave the way for identifying critical gaps in current practices, providing clear data-driven insights. Subsequently, these insights will be used to develop targeted interventions that are both practical and impactful. These interventions will be carefully tailored to address the unique needs and operational contexts of each assessed institution, fostering more effective and citizen-centric public services that are aligned with national development goals. The ultimate aim is to cultivate an institutional environment that is conducive to innovation, efficiency, and high-quality public service delivery.
